Billing, refunds, and cancellations.

Subscriptions

Paid plans renew monthly or yearly based on the selected billing term. Customers can request cancellation from the billing area and retain access through the current paid period.

Invoices

Invoices are visible in the customer dashboard. Customers can view, download, and pay invoices, while invoice creation is controlled by ScanOps Super Admin.

Refunds

Refund requests are reviewed case by case. Approved refunds are returned to the original payment method through the payment provider.

Past due accounts

Existing QR codes continue working during billing review. New QR creation and premium changes may be restricted after overdue notices.

Support

Email support@scanops.xyz for billing questions.