Billing, refunds, and cancellations.

Subscriptions

Paid plans renew monthly or yearly based on the selected billing term. Customers can request cancellation from the billing area and retain access through the current paid period.

Trials and paid plans

New workspaces start with a time-limited trial on a paid plan, then continue on the paid plan you select. Current public pricing is shown on the Pricing page (Starter QR, Starter Growth, Professional, Business, Pro Plus, and Enterprise). QR limits, scan analytics capacity, team seats, Inventory Center, integrations, and AI features follow the active plan. When a plan includes a monthly scan analytics cap, redirects continue working after the cap; new scan analytics may pause until the next billing period or an upgrade.

Invoices

Invoices are visible in the customer dashboard. Customers can view, download, and pay invoices from the Billing tab. ScanOps issues invoices on your behalf when your plan requires one.

Refunds

Refund requests are reviewed case by case. Approved refunds are returned to the original payment method through the payment provider.

Past due accounts

ScanOps never ad-redirects your customer-facing QR codes. Existing QR redirects keep working during billing review — even if a payment is overdue.

If billing needs attention, you receive a 10-day grace period with full redirect service while you resolve payment. Workspace edits and premium changes may be restricted only after the grace period expires.

Support

Email support@scanops.xyz for billing questions.